Privacy Policy

At Maison Coussinets, we place great importance on protecting your personal information and respecting your privacy.

This Privacy Policy explains what personal information may be collected when you use our website or services, why we collect it, how it may be used and protected, and the rights you have regarding your personal information.

1. Personal Information We Collect

When you use our website, contact us, or book an appointment, we may collect certain personal information, including:

your first and last name;
your email address;
your telephone number;
information required to book and manage your appointments;
information you choose to provide about your pet;
your communications with Maison Coussinets;
certain technical information related to your use of our website.

We strive to limit the collection of personal information to what is necessary for the purposes for which it is collected.

2. Why Do We Collect This Information?

The personal information we collect may be used to:

create, confirm, modify, or manage your appointments;
communicate with you regarding your appointment or our services;
provide you with the services you have requested;
respond to your questions and requests;
ensure the proper functioning and security of our website;
improve our website, our services, and our customers’ experience;
comply with our legal and regulatory obligations.

Where your consent is required, your personal information will be used in accordance with the consent you have provided.

3. Online Booking and Service Providers

Our website and some of its features are operated using services provided by Wix, including website hosting and online booking.

In connection with these services, certain personal information may be processed or stored by our service providers when necessary for them to provide their services to us.

We may also use other technology or professional service providers in connection with our business activities. We limit the disclosure of personal information to what is necessary for the relevant purposes and in accordance with applicable requirements.

Some service providers may process or store information outside Quebec or Canada, depending on their infrastructure and practices.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure its proper functioning, security, and certain features.

Depending on your choices and the features you use, certain cookies may also be used to remember your preferences, understand how the website is used, or measure its performance.

Where your consent is required, you may accept, decline, or customize the use of non-essential cookies through the consent banner displayed on our website.

For more information, please refer to our Cookie Policy.

5. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, tax, or administrative obligations, where applicable.

When personal information is no longer required, it is securely destroyed or otherwise handled in accordance with applicable requirements.

6. Protecting Your Personal Information

Maison Coussinets takes reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Access to personal information is limited to individuals and service providers who require access in connection with their duties or the services they provide.

Despite the measures we have implemented, no method of electronic transmission or storage can guarantee absolute security.

7. Your Rights

In accordance with applicable laws, you may request:

access to the personal information we hold about you;
correction of inaccurate or incomplete personal information;
withdrawal of your consent where consent is the basis for the use or disclosure of your personal information;
information regarding the use and disclosure of your personal information.

Certain requests may be subject to exceptions provided by law.

To exercise your rights or if you have any questions regarding your personal information, you may contact the person responsible for the protection of personal information.

8. Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at Maison Coussinets oversees compliance with our privacy practices.

Person responsible: Charlotte Rougier
Maison Coussinets
Montreal, Quebec
Email: maisoncoussinets@gmail.com

Any questions, requests for access or correction, withdrawal of consent, or complaints regarding the protection of your personal information may be addressed to the person responsible.

9. Links to External Websites

Our website may contain links to websites or services operated by third parties.

Maison Coussinets is not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing them with any personal information.

10. Changes to This Privacy Policy

Maison Coussinets may update this Privacy Policy to reflect changes to our practices, services, website, or applicable legal requirements.

Any significant changes will be brought to the attention of the individuals concerned where required.

We encourage you to review this page periodically to stay informed of the most recent version of our Privacy Policy.

Last updated: August 2026